Refund policy

Our coffee is food, so we can't accept change-of-mind returns

Every bag is roasted fresh and sealed before it leaves us. Because roasted coffee is a perishable food product, we can't accept returns or give refunds for change of mind once an order has been dispatched. This includes ordering the wrong coffee, or no longer wanting it. Please check your order carefully before you check out.

If something is wrong with your order

This doesn't affect your rights under the Australian Consumer Law. If your coffee arrives damaged, is faulty, or isn't what you ordered, we'll make it right with a replacement or a refund.

Please email us at yuki@apnea.coffee as soon as you can, ideally within 7 days of delivery, with your order number and a photo of the problem (including the outer packaging if it was damaged in transit).

Cancellations

If you need to cancel, email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full. Once an order has been dispatched, it can't be cancelled.

Lost parcels

If your tracking hasn't updated for an unusually long time, or it shows as delivered but hasn't arrived, email us and we'll work with Australia Post to sort it out.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take a few business days to show the refund.